Product Manager, Financial Inclusion Services at CrowdForce

Entry Level Jobs

Location: Abuja

CrowdForce is an offline and online agent distribution network, that operates with mobile technology to bridge the gap between the underserved and financial, digital and crypto services.

Brief

  • Crowd Force is building Africa’s Largest offline distribution network. We empower micro businesses to Drive Mass Adoption of Digital, Crypto and Financial Services to the next billion under-served population in their communities.

Job Purpose

  • You will lead a team of professionals to Manage CrowdForce’s Financial Inclusion Platform as a product with the aim of increasing profitability through careful strategic planning and positioning with the under-served population in their communities.
  • You will be the key person for developing business development strategies focused on brand and financial growth and arranging business development meetings with prospective clients and/or partners.
  • If you are a strategic individual with a growth-focus mindset, we would like to meet you.

Key Areas of Responsibility

  • Oversee the life-cycle of the Product from Development to Growth.
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
  • Know customer needs through research and market data.
  • Develop product lines and appraise new ideas for market viability.
  • Assess competition by comparing products.
  • Create product marketing communications objectives.
  • Work with the marketing & communications team to create product sales strategies.
  • Create buy-in for the product vision both internally and with key external partners.
  • Develop product pricing and positioning strategies.
  • Translate product strategy into detailed requirements and prototypes.
  • Scope and prioritize activities based on business and customer impact.
  • Manage the product team, including coaching and disciplinary actions, planning, monitoring and job appraisal.
  • Be the Expert on everything about the Product including its unit economics.
  • Approve Travel, Cost and Expenses of the Product Team.
  • Source, negotiate and close deals with reliable partners. Prioritizing a good mix between quality and best price.
  • Leverage companies’ network through the C-suite and external stakeholders to achieve results where necessary.
  • Continue professional and technical education, attending workshops, seminars, etc.
  • Ensure that service delivery meets agreed service levels.
  • Diagnose service delivery problems and initiate actions to maintain or improve levels of service.
  • Serve as the liaison between the company and the customer and ensure dispatch of all correspondence to the customer and the follow-up of all correspondences and initiatives.
  • Maintain contact with agents, customers and stakeholders throughout to ensure satisfaction and determine their needs.

Requirements

  • A B.Sc in Business Development, Economics, Finance, Marketing or equivalent role.
  • Minimum of 2 years’ Previous experience in financial inclusion services.
  • Experience with design and implementation of the business development strategy.
  • Experience in agency banking or microfinance is an added advantage.
  • Knowledge of product management and product development.
  • Seasoned knowledge of the IT / Finance industries.
  • Proficiency in the use of MS Outlook and Office suite of products (Word, Excel & PowerPoint).
  • Ability to work with minimal supervision.
  • Excellent interpersonal and relationship building skills.
  • Able to communicate ideas clearly.

Interested and qualified candidates should send a filled copy of the “Crowd Force Employment Application Form” and an updated CV to: careers@crowdforce.ioindicating the role you are applying for in the subject. 

CLICK HERE TO DOWNLOAD APPLICATION FORM

Deadline is February 18, 2019

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